Rosenberger -
Self-Service Portal
Following the successful Automotive Cable Configurator solution we designed and created for our Client Rosenberger Group - we were awarded 2 other projects, one of which was the Rosenberger Self-Service Portal, so customers can access invoices, shipment tracking, downloads, orders, and AI-assisted support in one centralized experience.
1. Project Overview
While Rosenberger already offered several customer support services, these features were spread across different touch-points and lacked a more unified customer experience.
With this project, the goal was to create a self-service portal that made it easier for customers to manage invoices, track shipments, access documents, manage orders, and get support in one central hub, while introducing an AI Assistant to help users get faster answers and support.
- THE CHALLENGE
When the user selects Invoices, they are taken to a detailed invoice management page where they can search invoices, review invoice numbers, dates, descriptions, related order numbers, amounts, and payment status,
as well as download individual invoice files:
- THE SOLUTION
INVOICE MANAGEMENT PAGE
On the shipment tracking page, users can search for shipments by number and keep track of recent deliveries through details such as destination, carrier, estimated delivery date, progress, and current status, with quick actions to view more information or download labels:
SHIPMENT TRACKING PAGE
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Retrieve manuals and resources
Orders
View and manage your orders
Loyalty Programs
Manage your rewards and benefits
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
Your Invoices (8)
Search invoice
Expand filters
Invoice Number
Date
Description
Order Number
Amount
Status
Actions
INV-2024-001234
Jan 15, 2024
RF Connectors - SMA Series
ORD-2024-005672
$15,780.5
Paid
INV-2024-001236
Jan 28, 2024
RF Connectors - SMA Series
ORD-2024-005674
$12,780.5
Paid
INV-2024-001238
Dec 28, 2024
RF Connectors - SMA Series
ORD-2024-005674
$12,780.5
Paid
1 of 2
INV-2024-001235
Jan 20, 2024
Cable Assemblies - Custom
ORD-2024-005673
$8,950.25
Pending
INV-2024-001237
Dec 15, 2024
Adapters - N to SMA Series
ORD-2024-005675
$7,850.25
Pending
Test Account
chevron-down
EN
chevron-down
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Access and manage your invoices
Orders
View and manage your orders
Loyalty Programs
Access and manage your invoices
TRACK SHIPMENT
Enter shipment number
Shipment Tracking
Recent Shipments (3)
Test Account
chevron-down
EN
chevron-down
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Access and manage your invoices
Orders
View and manage your orders
Loyalty Programs
Access and manage your invoices
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
AI Assistant
Get instant answers to your technical questions and product inquiries.
Test Account
chevron-down
EN
chevron-down
CLICK “PLAY “ TO VIEW FINAL DESIGN PROTOTYPE
My Certifications
Rosenberger - Self-Service Portal
Following the successful Automotive Cable Configurator solution we designed and created for our Client Rosenberger Group - we were awarded 2 other projects, one of which was the Rosenberger Self-Service Portal, so customers can access invoices, shipment tracking, downloads, orders, and AI-assisted support in one centralized experience.
1. Project Overview
While Rosenberger already offered several customer support services, these features were spread across different touch-points and lacked a more unified customer experience.
With this project, the goal was to create a self-service portal that made it easier for customers to manage invoices, track shipments, access documents, manage orders, and get support in one central hub, while introducing an AI Assistant to help users get faster answers and support.
- THE CHALLENGE
When the user selects Invoices, they are taken to a detailed invoice management page where they can search invoices, review invoice numbers, dates, descriptions, related order numbers, amounts, and payment status,
as well as download individual invoice files:
- THE SOLUTION
INVOICE MANAGEMENT PAGE
On the shipment tracking page, users can search for shipments by number and keep track of recent deliveries through details such as destination, carrier, estimated delivery date, progress, and current status, with quick actions to view more information or download labels:
SHIPMENT TRACKING PAGE
On the AI Assistant page, users can get instant support for technical questions, product information, and general inquiries through a chat-based interface, with quick questions available for common topics:
AI ASSISTANT PAGE
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Retrieve manuals and resources
Orders
View and manage your orders
Loyalty Programs
Manage your rewards and benefits
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
Your Invoices (8)
Search invoice
Expand filters
Invoice Number
Date
Description
Order Number
Amount
Status
Actions
INV-2024-001234
Jan 15, 2024
RF Connectors - SMA Series
ORD-2024-005672
$15,780.5
Paid
INV-2024-001236
Jan 28, 2024
RF Connectors - SMA Series
ORD-2024-005674
$12,780.5
Paid
INV-2024-001238
Dec 28, 2024
RF Connectors - SMA Series
ORD-2024-005674
$12,780.5
Paid
1 of 2
INV-2024-001235
Jan 20, 2024
Cable Assemblies - Custom
ORD-2024-005673
$8,950.25
Pending
INV-2024-001237
Dec 15, 2024
Adapters - N to SMA Series
ORD-2024-005675
$7,850.25
Pending
Test Account
chevron-down
EN
chevron-down
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Access and manage your invoices
Orders
View and manage your orders
Loyalty Programs
Access and manage your invoices
TRACK SHIPMENT
Enter shipment number
Shipment Tracking
Recent Shipments (3)
Test Account
chevron-down
EN
chevron-down
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Access and manage your invoices
Orders
View and manage your orders
Loyalty Programs
Access and manage your invoices
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
AI Assistant
Get instant answers to your technical questions and product inquiries.
Test Account
chevron-down
EN
chevron-down
CLICK “PLAY “ TO VIEW FINAL DESIGN PROTOTYPE
Rosenberger - Self-Service Portal
Following the successful Automotive Cable Configurator solution we designed and created for our Client Rosenberger Group - we were awarded 2 other projects, one of which was the Rosenberger Self-Service Portal, so customers can access invoices, shipment tracking, downloads, orders, and AI-assisted support in one centralized experience.
1. Project Overview
While Rosenberger already offered several customer support services, these features were spread across different touch-points and lacked a more unified customer experience.
With this project, the goal was to create a self-service portal that made it easier for customers to manage invoices, track shipments, access documents, manage orders, and get support in one central hub, while introducing an AI Assistant to help users get faster answers and support.
- THE CHALLENGE
When the user selects Invoices, they are taken to a detailed invoice management page where they can search invoices, review invoice numbers, dates, descriptions, related order numbers, amounts, and payment status,
as well as download individual invoice files:
- THE SOLUTION
INVOICE MANAGEMENT PAGE
On the shipment tracking page, users can search for shipments by number and keep track of recent deliveries through details such as destination, carrier, estimated delivery date, progress, and current status, with quick actions to view more information or download labels:
SHIPMENT TRACKING PAGE
On the AI Assistant page, users can get instant support for technical questions, product information, and general inquiries through a chat-based interface, with quick questions available for common topics:
AI ASSISTANT PAGE
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Retrieve manuals and resources
Orders
View and manage your orders
Loyalty Programs
Manage your rewards and benefits
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
Your Invoices (8)
Search invoice
Expand filters
Invoice Number
Date
Description
Order Number
Amount
Status
Actions
INV-2024-001234
Jan 15, 2024
RF Connectors - SMA Series
ORD-2024-005672
$15,780.5
Paid
INV-2024-001236
Jan 28, 2024
RF Connectors - SMA Series
ORD-2024-005674
$12,780.5
Paid
INV-2024-001238
Dec 28, 2024
RF Connectors - SMA Series
ORD-2024-005674
$12,780.5
Paid
1 of 2
INV-2024-001235
Jan 20, 2024
Cable Assemblies - Custom
ORD-2024-005673
$8,950.25
Pending
INV-2024-001237
Dec 15, 2024
Adapters - N to SMA Series
ORD-2024-005675
$7,850.25
Pending
Test Account
chevron-down
EN
chevron-down
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Access and manage your invoices
Orders
View and manage your orders
Loyalty Programs
Access and manage your invoices
TRACK SHIPMENT
Enter shipment number
Shipment Tracking
Recent Shipments (3)
Test Account
chevron-down
EN
chevron-down
Invoices
Access and manage your invoices
Shipment Tracking
Information about your shipments
AI Assistant
Instant answers to your inquiries
Downloads
Access and manage your invoices
Orders
View and manage your orders
Loyalty Programs
Access and manage your invoices
Frequently Asked Questions
If you cannot find the answer to your question, please contact our support team.
Where can I find product specifications and data sheets?
Can I have multiple users access my company's portal?
What software and drivers are available for download?
How do I set up recurring orders or blanket purchase orders?
How do I get technical assistance with product selection?
Need Additional Support?
Our technical experts are available to assist you with product selection, configuration, and any technical questions you may have.
Full Name*
Email*
Your Message*
Contact support
Home
Terms & Conditions
Privacy Policy
+1 717 859 8900
info@rosenbergna.com
Authorized Distributors
Rosenberger
Self Service Portal
Search SERVICE
Search for orders, shipments...
AI Assistant
Get instant answers to your technical questions and product inquiries.
Test Account
chevron-down
EN
chevron-down
CLICK “PLAY “ TO VIEW FINAL DESIGN PROTOTYPE